Grable Store Return Policy

Thank you for your purchase from Grable Store! We want you to be completely satisfied with your shopping experience. This policy outlines the guidelines for returning items purchased on our website (www.grablestore.com).

Returns Accepted Within 7 Days:

Item(s) may be returned within 7 days of the delivery date for a full refund. Items must be in unused, unassembled, and undamaged condition to be accepted.

Return All Packaging Materials:

Returns will only be accepted if boxes, inserts, and all packaging materials accompany the return. Items returned without original packaging will be subject to a repackaging fee.

Damaged Items:
Damage must be reported within 24 hours of delivery. After this period of time, it will be considered damaged by the customer. Orders returned damaged will not be accepted.

Eligibility for Returns:

 * You can return most new, unopened items within 7 days of delivery for a full refund.
 * Items that are damaged, used, or altered cannot be returned.
 * Please note that some exclusions may apply (see below).

Return Process:

 * Contact Us: Before initiating a return, please contact our customer service team by email at info@grablestore.com or by phone/whatsapp at +971551100846. They will provide you with a return authorization number (RMA) and instructions on how to return your item.
 * Pack Your Item Securely:  Carefully pack the item(s) you wish to return in its original packaging, if possible.
 * Ship Your Return:  Include the RMA slip inside the package and ship it back to the address provided by our customer service team.
 * Proof of Shipment:  We recommend using a trackable shipping method to ensure your return arrives safely.

Where To Return Item(s):
You may return your item(s) for a full refund directly to our provided address in our return email.

Returns Outside Of UAE:

At this time we cannot facilitate returns outside of UAE. Customers are responsible for organizing returns and the costs associated with returns.
Refunds:
 * Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund within 20 business days.
 * Refunds will be issued to the original payment method used for the purchase.
 * Shipping costs for returned items are non-refundable unless the return is due to an error on our part (e.g., incorrect item shipped).
Exclusions:
 * Some items may be excluded from our return policy, such as:
   * Custom-made or personalized items.

Please note: This return policy is subject to change without notice. We recommend checking this page periodically for any updates.
For any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.